Player Trust & Safety Controls
At HelloMillions, we are committed to promoting a safe, enjoyable, and responsible environment for Social Games. Our goal is to ensure that all customers have a positive experience while maintaining control over their gameplay habits. To support this, we provide a range of tools and resources designed to help you manage your gaming activity responsibly.
Our Commitment to Responsible Gaming
We encourage all customers to enjoy our social games in a safe and balanced manner. Responsible gaming means:
- Having fun while maintaining control over your playtime and spending.
- Exercising control over your playtime and controlling any in-game Gold Coin purchases.
- Balancing gameplay with other important aspects of life, such as work, family, and social commitments.
- Avoiding gameplay if you are under the influence of alcohol, illicit substances, or are feeling emotionally distressed.
- Recognizing when gameplay stops being enjoyable and taking steps to regain control.
Recognizing Signs of Computer Game Behavior Concerns
Gameplay should always be a positive and entertaining experience. However, it’s important to be aware of behaviors that may indicate a loss of control, such as:
- Difficulty limiting playtime or spending.
- Prioritizing gaming over personal responsibilities, relationships, or other interests.
- Feeling anxious, irritable, or depressed when not playing or participating in games.
- Neglecting work, family, or social commitments to play games.
- Continuing to play despite negative consequences in other areas of life.
- It's important to note that for a computer game disorder to be diagnosed, the behavior pattern must be of sufficient severity while resulting in significant impairment of personal, family, social, educational, occupational, or other important areas of functioning, and should normally have been evident for at least 12 months.
What to Do If You or Someone You Know Needs Help
If you or someone you know is experiencing challenges related to gaming behavior, we encourage you to:
- Seek Professional Help: Reach out to a qualified medical professional or counselor for support.
- Educate Yourself: Learn more about game disorder through trusted resources:
- https://www.smartmobilegamers.org/resources/
- https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
- https://www.smartmobilegamers.org/top-tips
3.Connect with organizations like Gaming Addicts Anonymous https://www.gamingaddictsanonymous.org/ for additional guidance and peer support.
Safety Control Tools
Your well-being matters to us. That’s why we offer Safety Control tools, so you can set limits and play in a way that feels right for you.
The below tools make it possible to monitor your play, set limits for yourself, take a break, self-exclude if and when you need to. You can find these tools under the 'Player Trust & Safety Controls' section in your Customer Account menu, where you can set limits yourself without needing to contact customer support.
Gold Coin Spend Limits
To avoid spending too much time on computer gaming you can limit how much you can spend on Gold Coin Package(s).
Set a maximum amount for purchases over a daily, weekly, or monthly period. These limits are effective immediately and help you manage your social gaming budget responsibly.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Limits > Spend Limits, and set your desired limits.
- Changes: You can lower your limits at any time with immediate effect. Increasing or removing limits requires a 24-hour cooling-off period.
Session Limits
Set the amount of time you spend gaming each day with session limits.
- How It Works: Once your daily session limit is reached, you will be logged out, and access to gameplay will be restricted until the following day. Session limits reset at midnight in your local timezone.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Session Limit, and choose your daily time limit.
- Changes: You can reduce your session limit instantly. Increasing or removing a session limit takes 24 hours to process. Changes made to session limits will log you off, but you can log back in manually at any time.
Time-Out (Cool-Off)
The Time-Out feature allows you to take a short break, ranging from 1 day to 30 days.
- During Time-Out: You cannot make any purchases, nor can you play games. However, you can log in to view account details or request redemptions.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Time-Out, and choose your desired duration.
- Cancelling Time-Out: Time-outs once set, cannot be cancelled. You must wait for the timeout period to elapse.
Self-Exclusion
Self-Exclusion is for players who need a longer break from our Services, with options ranging from 1 month to 1 year.
- During Self-Exclusion: You will not be able to log into your account or access any activities.
- How to Set: Log in and go to your Customer Account > Player Trust & Safety Controls > Self-Exclusion, and choose your desired period.
- Before taking action: Once Self-Exclusion is confirmed, it can’t be reversed until the exclusion period has ended.
- Post Self-Exclusion: We will not email you to reactivate your account after your Self-Exclusion period ends. Your account will remain closed until you contact us. A 24-hour cooling-off period will apply once you request reactivation.
Please do not attempt to circumvent a Self-Exclusion by registering a new customer account, creating new email addresses or otherwise disguising your identity to create a new account. Attempting to bypass this player safety tool may result in a permanent ban from our Services. We are not responsible for any actions or Gold Coin purchases made through new or additional accounts created to evade a Self Exclusion.
We recommend that any customer requesting Self-Exclusion also unfollow HelloMillions on all social media channels. We further recommend that if you have registered accounts with other brands, websites or mobile applications operated by us that you also visit those brands to Self-Exclude. Please note that Self-Exclusion is applied on a per account basis and customers must self-exclude from each registered account separately.
If you just wish to close your account but not permanently prevent access to the Services you can reach out to Customer Support for account closure.
What happens to my Gold Coins when self-exclusion is requested?
Your Customer Account will remain inactive during the Self-Exclusion. Refunds or transfers of Gold Coins are not permitted.
Please note that, as per our policy, any Virtual Currency balances will expire after 60 days of inactivity on the account.
Additional Support During Self-Exclusion
- Data Retention: We will retain your account information in accordance with our Privacy Policy.
- Marketing Communications: We will make reasonable efforts to avoid sending marketing emails during self-exclusion. If you receive any, please contact our Customer Support so we can address the issue.
- Account History: If you need access to your account history during self-exclusion, contact our Customer Support for assistance.
If you have any questions, please contact Customer Support.
