Version 1.6
DATE LAST MODIFIED: 5 May 2026
We are B-Two Operations Limited (“HelloMillions”, “We” or “Us”), a company with registration number 021483V and a registered office at Third Floor, 34 Hope Street, Douglas, Isle of Man, IM1 1AP. We run HelloMillions, the website www.hellomillions.com and any related websites and applications (the “Site”).
At HelloMillions, we are committed to protecting our users and their personal information and to being transparent about how we, as controller of such information (unless otherwise expressly stated), process such information. That is why we encourage you to read this Privacy Policy, so we can inform you about how we use your personal information, what we do to keep it safe, and how we can help you use our Site and Services in the way that’s right for you.
This Privacy Policy describes how we, individually or together with our parent, subsidiaries and other affiliated companies, collect, use, and share your personal information collected directly from you or by other means due to your visit to our Site or the use of our Services, including contacting us by email, telephone, social media or offline. This Privacy Policy also informs you about the measures we implement to protect your information, your privacy rights, and the choices you have available for shaping how we use your Personal Information.
When we refer to “Personal Information” in this Privacy Policy, we mean any personal data or information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual human being. When we refer to “You/your/user(s) or customer(s)” in this Privacy Policy, we mean you as a user of our Services. When we refer to “Service(s)” in this Privacy Policy, we refer to the features provided by us regarding your access to and use of the Site, as well as your creation of your HelloMillions customer account (“Customer Account”), use of the social games (“Social Games”), participation in any promotions (“Promotions”) or contests (collectively or individually, “Games”) on the Site, and any transactions or dealings with us in any way.
BY ACCESSING THE SERVICES, YOU ACKNOWLEDGE THIS PRIVACY POLICY AND AGREE TO BE BOUND BY THIS PRIVACY POLICY. IF AT ANY TIME YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES OR PROVIDE US WITH ANY PERSONAL INFORMATION.
We reserve the right to change or update this Privacy Policy by posting such changes or updates to the Sites or emailing you notice of the changes. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You can tell if this Privacy Policy has changed by checking the last modified date that appears at the top of this Privacy Policy. Your continued use of our Services following the posting of any amendment, modification or change shall constitute your acceptance thereof.
We may collect Personal Information about you, either directly or through our technology providers, when you interact with our Services. Information collected may depend on how you interact with the Site and use the Services.
2.1. Personal Information
The following descriptions detail the specific categories of personal information we may collect:
2.2. Sensitive Personal Information
We collect personal information that may be considered Sensitive Personal Information or Sensitive Data under your state’s privacy law, including GPS location, driver’s license, passport, or other government-issued ID, and biometric information. We do not use or disclose Sensitive Personal Information for any business purposes other than as permitted by law and subject to your consent where required, including providing goods and services, verifying your identity, processing payments, ensuring security and integrity of our websites and apps, complying with applicable legal requirements and/or as permitted by further regulations.
2.3. Information You Provide To A Third Party.
The Services may include links, plug-ins to websites operated by third parties such as Facebook, Instagram, and X (“Third-Party Sites”). We do not control any Third-Party Sites and are not responsible for any information they may collect. The information collection practices of a Third-Party Site are governed by its privacy policy. It is your choice to enter any Third-Party Site. We recommend that you read its privacy policy if you choose to do so.
2.4. Data Retention
For each of these categories of Personal Information, we will retain the information as long as is reasonably necessary to fulfill the purpose for which it was collected, to comply with applicable laws and regulations, and/or to support any claim, defense, or declaration in a case or before a jurisdictional and/or administrative authority, arbitration, or mediation panel.
As mentioned in the previous section of this Privacy Policy, We may, either directly or through our third-party technology vendors, collect, store, and use biometric and other personal information that may be considered Sensitive Personal Information or Sensitive Data under your state’s privacy law, such as your faceprint, a selfie, GPS location and government-issued identification.
3.1. Consent
By using our Services, you consent to us, our identity verification and fraud prevention vendors, and each of our contracted service providers, collecting, storing, and using your biometric or sensitive information for the purposes identified below. Specific prior consent to collect and process your Biometric or Sensitive Personal Information will be requested as required by applicable regulation
3.2. Purpose For Collection Of Biometric Information
We and our vendor may use biometric information for the following purposes:
3.3. Data Retention
This information is retained for as long as necessary to achieve the original purpose for collecting it, or until 3 years after your last interaction with us, whichever happens first, provided we have no other legal obligation to retain such information for any longer period.
We collect various categories of personal information about you in two ways. Firstly, we collect Personal Information that you provide to us. Secondly, we collect certain Automated Information that may contain Personal Information when you use our Sites.
4.1. Information You Provide To Us
We may collect Personal Information from you that you voluntarily provide to us in various ways, including, but not limited to, the following circumstances when you:
4.2. Information We Collect When You Use Our Services
We also collect information, some of which may be Personal Information, through automated means when you use our Site or Services. The Personal Information we may collect through automated means may depend on how you interact with us, our Site or Services. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, setting preferences, date/time stamp, and/or clickstream data. We use the information collected through these automated means to ensure you can safely enjoy our website, to provide you with better Service and user experience while browsing, and to offer new content based on your preferences.
Please review the details below to learn more about the Personal Information we collect through automated means, including the use of cookies and similar technologies and how we collect such information.
When you use our app and/or access and use our website and platforms from your mobile devices, we receive data from that mobile device. This may include your device ID, location data, IP address and device type. In certain cases, to the extent you choose to allow it through your device’s operating system and otherwise with your consent, as required, this may include GPS geolocation data. In such cases, we only store information regarding the state or province in which you are located and we will use it only for verification, safety, fraud prevention and compliance with applicable regulations purposes. You may manage how your mobile device and mobile browser share location information with us, as well as how your mobile browser handles cookies and related technologies, by adjusting your mobile device privacy and security settings. Please refer to instructions provided by your mobile service provider or the manufacturer of your device to learn how to adjust your settings.
In some of our email, SMS or other types of text messages we may use a click-through URL linked to content on our Services. When you click one of these URLs, you will pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our Services. If you prefer not to be tracked through our messages, simply avoid clicking text or graphic links in the message.
We and our service providers use cookies, pixels, and other tracking technology to recognize your browser or device and to capture and remember certain information about your activities on our website. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of interest to users.
If you do not want your Personal Information to be collected through these tracking technologies, you can reject them by setting your browser to refuse some or all cookies or to alert you when cookies are being sent. Please visit your specific browser’s instructions for doing this. The “Help” function on most browsers contains information on how you can set your browser to notify you before accepting cookies, or you can disable them entirely. If you turn off your cookies, some of the features of the website may not function properly. For example, we may use cookies to recognize you when you return to this Site so you don’t have to login again and provide your password each time. If you use more than one browser, you will need to change each browser’s settings in order to refuse cookies.
Pixel tags generally work in conjunction with cookies, registering when a particular device visits a particular page. You cannot decline pixel tags; however, if you turn off cookies the pixel tag will simply detect an anonymous visit. In addition, we use pixel tags in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you prefer not to be tracked through our emails, most email services will allow you to turn off pixels by disabling external images in settings.
We use third party cookies provided by Google Analytics to assist us in better understanding our Site’s visitors. These cookies collect IP address and usage data, such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting our Site in order to facilitate an analysis of your use of the Site. In addition to reporting usage statistics, Google Analytics can also be used to help show more relevant ads on Google properties (like Google Search) and across the web. For more information on Google Analytics, visit Google’s Privacy and Terms.
Like any other cookies, you can prevent these Google Analytics cookies from being installed by adjusting the settings on your browser software, in addition to any other deactivation methods specifically provided by Google Analytics. You can access the Google Analytics Opt Out Browser Add-on, currently located here. You can also opt out of advertising cookies using the Google Ad Settings. However, You should be aware that, by doing so, You may not be able to make full use of all the functions of our Sites.
Some web browsers incorporate a Do Not Track (“DNT”) feature that signals to the websites that you visit that you do not want to have your online activity tracked. At this time, our website does not respond to DNT signals. We may allow certain third-party advertising partners to place tracking technology, such as cookies and pixels on our Services. This technology allows us and/or third-parties to collect personally identifiable information about your online activities over time and across different websites.
4.3. Information We Collect From Third Parties
In addition to the Personal Information You directly and voluntarily provide to us and to the Personal Information that we may collect through automated means when You use our Site or Services, We also collect information, some of which may be Personal Information, from various third parties, including those listed below. The collection, use, and disclosure of Personal Information received from third parties is governed by the privacy policies listed on the website where the information was submitted by the user. Third parties may send their own cookies and pixel tags to you and may collect information and use it in a way inconsistent with this Privacy Policy. Please carefully review these third-party privacy policies to understand how your information may be collected, used and disclosed by these third parties.
We collect Personal Information from service providers including payment processors, email service providers, product review platforms, website hosting platforms, and social media platforms.
When you create a Customer Account using your Facebook or Google login we receive Personal Information from those Third-Party Sites, which may include your public profile information and email.
We collect Personal Information received from third party advertising partners, including partners who host and manage various online advertisements and ad or tracking platforms. This may be combined with the website analytics data described above.
When you create a Customer Account using your Facebook, Google or Apple login, we receive Personal Information from those Third-Party Sites, which may include your public profile information and email. Your activities on such Third-Party Sites are subject to the privacy policies of those Third-Party Sites.
Should you wish to remove this Facebook connection please follow Facebook guidance to Turn off Facebook’s integration with apps, games and websites.
We use the Personal Information we collect about you for the purposes stated herein, always relying on a sufficient legal basis to do so lawfully and in compliance with applicable regulations.
5.1. Purposes For Which We May Use Your Personal Information
Our primary purpose in collecting Personal Information is to provide you with the services that you have ordered or requested with a safe, smooth, efficient, and customized experience. We may also use your Personal Information for the following business purposes:
5.2. Basis For Processing Your Personal Information
Most commonly we will process your Personal Information for the purposes described in the Section above, relying on one or more of the following legal basis:
We strive to keep your Personal Information private and safe. Therefore, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risk of varying likelihood and severity to your privacy and rights, we take commercially reasonable physical, electronic and administrative measures to safeguard your Personal Information we collect. These measures include inter alia, as appropriate, the following security practices: the pseudonymisation and encryption of personal data; the ability to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services; the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident; a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing; limiting the number of people who have physical access to database servers; as well as employing electronic security systems and password protections that guard against unauthorized access.
Unfortunately, despite our best efforts, the transmission of data over the Internet cannot be guaranteed to be absolutely secure, since it is impossible to fully eliminate all the security risks associated with the processing of information. Consequently, while we will use reasonable means to ensure the security of information you transmit through the Sites, any transmission of Personal Information is at your own risk. You are responsible for maintaining the security of your account credentials used to access your Customer Account. If we become aware of a relevant data breach that affects the security of your personal information, we will notify you and take the necessary actions in accordance with applicable law.
We disclose the Personal Information we process about you as described in this Privacy Policy to third parties, including our business partners, affiliates, suppliers, and subcontractors. Such disclosure shall be made to enable the provision of our Services, to fulfill any contract we enter into with them or with you, or to process your Personal Information for any purposes set forth in this Privacy Policy. We require such recipient entities to undertake obligations of confidentiality with respect to all information disclosed to them and to use such information solely in accordance with the terms and purposes set forth in their agreements with us. We do not share or sell your personal information with any third parties, except as expressly set forth in this Privacy Policy.
Please review the details below to learn more about the types of recipients to whom we may disclose your Personal Information for such purposes:
7.1. Services Providers and Internal Third Parties
We disclose your personal information to service providers and internal third parties in the course of our daily operations to fulfill these purposes as follows:
We may use third-party service providers to perform certain business services necessary to provide you with our Services, and may disclose your information to such service providers as needed for them to perform these business services. These service providers act as processors of the personal information that we, as controllers of the data, share with them. These service providers process such data only in accordance with our documented instructions. Business services provided include but are not limited to hosting services; account authentication services, identity verification services and other anti-fraud services necessary to comply with legal obligation and security standards; billing and accounting services; payment processors services; marketing, promotional and email services; customer and technical support services; quality assurance testing, and backoffice support services.
We may share your information with our affiliated entities, successors, predecessors, assigns, licensees, or business partners, and others who may use the information for the purposes described above.
Categories of Personal Information that have been shared with service providers and internal third parties for a business purpose in the past twelve months include identifiers, profile data, financial information, commercial data, usage data, legally protected characteristics, internet or other electronic network activity information, marketing and communications data, audio and visual information, geolocation data, sensitive personal information, including biometric information, and inference data.
7.2. Other Recipients
In certain circumstances, we may also share your personal information as follows:
If we seek investors or go through a business transition, including but not limited to, an acquisition of another business, merger, acquisition by another company, or a sale of all or a portion of our assets, your information will likely be shared as part of the negotiation of the transaction and will likely be among the assets transferred to the new owners in the event of a change in our business.
Subject to applicable law, we may also disclose or share your Personal Information when required to do so by law, regulation or legal process, to cooperate with law enforcement authorities, banking providers or payment service providers and/or in connection with investigations or other legal proceedings of suspected or actual unlawful activity, when we believe disclosure is necessary or appropriate to comply with a legal obligation to which the we are subject, to protect against misuse or unauthorized use of the Services, to limit our legal liability and protect our rights or to protect the rights, property, safety or vital interests of you or any other user of the Services or the public.
When you participate in a game and a specific event is triggered (for example, when you win a Jackpot), we may publicly share with other users of the Service or visitors of our Site some of your pseudonymized information (such as your first name and the first letter of your surname) on a notice board, leaderboard or some similar method, along with details of the event that prompted the disclosure (such as the name of the game played and the jackpot prize), for transparency purposes.
Some personal information may be disclosed as a result of your use of our Services. For example, any personal information disclosed via any shared or public forum using our Services, such as, when participating in a social game, promotion or competition via social media, or when sharing your experience on another website (such as Facebook, Instagram or X) may become public information. You should exercise caution when disclosing information in these areas, especially your location data, and be careful how you disclose your personal information. YOU ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM YOUR OWN VOLUNTARY DISCLOSURE OF PERSONAL INFORMATION IN SHARED AND PUBLIC FORUMS.
We do not knowingly sell or share the personal information of minors under 16 years of age and have no actual knowledge of any sales or sharing of personal information of minors under 16 years of age.
We may disclose your Personal Information (including identifiers, profile data, general demographic information, customer account details and commercial information, internet or other electronic network activity information, and geolocation data) in a manner that could be deemed “selling” or “sharing” under your applicable law. Specifically, we may disclose your Personal Information in a manner that could be deemed “selling” or “sharing” with our third-party advertising partners, affiliated marketing partners, and advertising and digital analytics companies, in order to show you advertisements about our Services, to let them show you advertisements and for other marketing and commercial purposes. We may also disclose Personal Information in this manner to our trusted internal or third-party affiliated brands for the purpose of offering you cross-account creation promotions and for other similar promotional purposes.
You can opt out of this selling or sharing, as well as of any potential future disclosures, by submitting a “Do Not Sell/Share My Personal Information” request, as outlined in ""Your Privacy Choices”.
Depending on your marketing settings and preferences, we may use your information to let you know about our products, services and offers or other initiatives that may be of interest to you and we may contact you to do so by email, mail, phone, text, or push notification. You can also control your communication preferences by visiting Your Profile.
Additional information about these marketing activities, including options for opting out are described below:
We may send you marketing or other promotional emails concerning our Services, as well as those of third parties, to the email address associated with your Customer Account.
If you do not wish to receive such promotional email offers, you can opt-out of receiving these emails through the following methods:
This opt-out methods will not apply to operational or informational emails related to your account such as correspondence providing information about your purchases or other such communications for which we have a legal obligation to inform you and/or to prevent fraud or harm to our Services, our business, and/or third parties. You may continue to receive promotional email messages for a short period while we process your request.
Opting out of receiving these email communications will have no other effect on your relationship with us beyond stopping the receipt of such email communications and you will not be discriminated against in any way for doing so.
If after rejecting the receipt of these email communications you wish to start receiving them again, you can do so by changing your communication preferences through any of the same available methods to opt-out of these communications.
We may send you marketing or other promotional direct mail concerning our Services, as well as those of third parties, to the postal address associated with your Customer Account.
If you do not wish to receive such promotional email offers, you can manage your preferences for receiving these emails through the following methods:
You may continue to receive promotional email messages for a short period while we process your request.
Opting out of receiving these direct mail communications will have no other effect on your relationship with us beyond stopping the receipt of such direct mail communications and you will not be discriminated against in any way for doing so. If after rejecting the receipt of these direct mail communications you wish to start receiving them again, you can do so by changing your communication preferences through any of the same available methods to opt-out of these communications.
We may send you marketing or other promotional SMS and calls, including automated text messages and calls, concerning our Services, as well as those of third parties, to the extent that you have provided the appropriate opt-in consent when necessary in accordance with applicable regulations. Standard text messaging charges and data rates applied by your cell phone carrier may apply to such text messages and calls. Terms of Services and Privacy Policy apply.
Your agreement to receive promotional texts and calls is not a condition of any purchase or service. You may opt out of receiving text messages and calls at any time by managing your Communication Preferences in your Profile Page or by replying STOP3 to any text message you receive from us or requiring so during the call you received from us, as well as managing your communication preferences accordingly. You will not be discriminated against in any way for choosing not to opt in or for opting out of receiving these communications. You may continue to receive text messages or calls for a short period while we process your request, and you may also receive text messages confirming the receipt of your opt-out request.
We may utilize Facebook Standard Messaging to provide user-initiated support or promotions concerning our Services, as well as those of third parties, provided you have previously interacted with us via Facebook and given the appropriate opt-in consent, where required by applicable regulations and Facebook’s policies. If you consented, you may opt out of receiving Facebook Standard Messages at any time by replying STOP. You will not be discriminated against in any way for choosing not to opt in or for opting out of receiving these communications.
Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to our products, services, offers and other marketing initiatives. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.
The California Consumer Privacy Act as amended (“CCPA”) provides consumers who are California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights. These rights will apply equally in states with privacy regulations analogous to the CCPA that recognize such rights in a similar manner.
Once we receive and confirm your verifiable consumer request as described below, you have the right to request, no more than twice in any 12-month period, that we disclose what Personal Information we have collected about you in the immediately preceding 12-month period, including, the categories of Personal Information we collected about you; the categories of the sources from which the Personal Information is collected; our business or commercial purpose(s) for collecting, selling or sharing that Personal Information; the categories of third parties to whom we disclosed that Personal Information; and the specific pieces of Personal information we collected about you.
In addition, if we sold or disclosed your Personal Information for a business or commercial purpose, we will provide you with two separate lists disclosing:
You have the right to request that we delete any or all of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
You have the right to correct inaccurate Personal Information that we maintain about you.
We may disclose Personal Information in a manner that may be deemed “selling” or “sharing” under California law, as outlined in this Privacy Policy. You have the right to opt-out of the sale or sharing of your Personal Information as detailed in this Privacy Policy and in "Your Privacy Choices 
”.
We may process your personal information for tailored marketing, promotions or analytics in a manner that may be deemed “profiling”under California law, as outlined in this Privacy Policy. You have the right to opt-out of such profiling as detailed in this Privacy Policy and in "Your Privacy Choices ”.
You have the right to request that we limit the use and disclosure of Sensitive Personal Information to specific business purposes approved by the CCPA.
You have the right not to be discriminated against for exercising any of your CCPA rights. Unless permitted by the CCPA, if you exercise any of your California rights, we will not:
California residents have the right to receive information that identifies any third-party companies or individuals that we shared your Personal Information within the previous calendar year for such third parties direct marketing purposes, as well as a description of the categories of Personal Information disclosed to that third party. You may obtain this information once a year and free of charge by contacting us at [email protected].
Depending on your jurisdiction of residence, you have certain rights with respect to your personal information. This section describes your privacy rights and explains how to exercise those rights:
You have the right to confirm whether we are processing your Personal Information and to access such Personal Information we process. You may exercise this right not more than two times per calendar year.
You have the right to correct inaccurate personal information that we maintain about you, though we may need to verify the accuracy of the new data you provide to us.
You have the right to request the deletion of the Personal Information that we collected about you, subject to the conditions outlined in the applicable regulations. Please note, that some information may not be eligible for immediate deletion based upon applicable law or requirements of contracts.
You have the right, to the extent the data is available in a digital format, to obtain a copy of your Personal Information in a portable, and to the extent technically feasible, readily usable format that allows you to transmit the data to another controller without hindrance.You may exercise this right not more than two times per calendar year.
You have the right to opt out of processing Personal Information for the purposes of: (i) targeted advertising, (ii) the sale of Personal Information, or (iii) profiling in furtherance of a decision that produces a legal or similarly significant effect. We do not sell Personal Information or engage in profiling except as expressly disclosed in this Privacy Policy.
You have the right to request that we restrict the processing of your personal information or object to certain data processing when applicable legal exceptions apply.
You have the right to withdraw your consent at any time where we are relying on consent to process your Personal Information. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal. Consent is not a condition of purchase and you will not be discriminated against in any way for withdrawing your consent. However, if you withdraw your consent, we may be unable to provide certain features, such as sending you certain promotional communications.
Unless permitted by applicable law, we will not discriminate against you for exercising any of your privacy rights under applicable law.
You have the right to appeal any decision that includes a refusal to take action on a request. If applicable, you can file an appeal by emailing us at [email protected] within fifteen (15) calendar days from receipt of our decision.
In addition to everything stated in the previous sections regarding your privacy rights, this section specifically explains in detail how you can exercise your privacy rights and the process that will be followed to handle your request.
To exercise your privacy rights to access, correct, or delete your information, as well as any other applicable privacy rights listed above or guaranteed by applicable regulations, you may submit a verifiable request via the email address [email protected] or by raising a Privacy Query ticket with our Customer Support.
For more information about how to exercise your privacy rights, and to exercise some of your privacy rights, such as your right to opt-out of the sale/sharing or your Personal Information, you may refer to ""Your Privacy Choices”.
Please note that these rights apply only to the extent outlined by the applicable regulations. Currently, under state regulations, some of these privacy rights apply only, for example, to California, Nebraska or Texas consumers. As part of our high standard privacy efforts, we may, at our sole discretion, choose to extend these rights to you even if we are not required to under applicable law, without this implying a general and permanent concession of these rights to non-applicable subjects.
Only you or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information.
Where applicable and except where you have provided an agent with a Power of Attorney pursuant to Sections 4000 – 4465 of the California Probate Code, when using an authorized agent, you must provide that person with written permission clearly describing their authority to make a request on your behalf. That agent must also be able to verify their identity with us and provide us with their authority to act on your behalf. An individual to whom you have provided Power of Attorney pursuant to applicable state rules may also make a request on your behalf. We may deny a request from an authorized agent if the agent does not provide us with the signed written permission demonstrating that they have been authorized to act on your behalf.
The verifiable consumer request initiated by your or your authorized agent must:
We cannot respond to your request or provide you with your Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. One of our representatives will contact you in order to verify your identity if necessary. You may need to provide additional information in order to verify your request. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
We endeavour to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
These rights are not absolute and are subject to certain exceptions. For example, we cannot disclose or permit access to specific pieces of Personal Information if granting your request would present a certain level of risk to the security of the Personal Information at issue, your account with us or the security of our Services. We may deny your deletion request if retaining the information is mandatory under certain circumstances, for example, when it is necessary for us or our service providers to complete a contract or transaction with you or to comply with legal obligations.
The Services are intended for users aged twenty-one (21) and older. If you are under the age of twenty-one (21), you are not authorized to provide us with any personally identifying information, nor access or use our Services in any manner whatsoever. By using the Services, you represent that you are twenty-one (21) years of age or older.
Should you have any questions regarding any privacy matters or this Privacy Policy, please send an email to [email protected].
